FAQ
COVID-19 UPDATE
Please note that due to COVID-19, many shipping companies are prioritizing the shipments and receiving of emergency and necessary medical equipment. This could mean that your package may be withheld with the shipping company for an extended period of time which would lead to longer wait times and delays. We hope you understand, as this is something completely out of our control.
"Where do you ship?"
We ship worldwide! Shipping costs will apply according to your shipping address and will be added at checkout. We also run discounts and promotions all year, so stay tuned for exclusive deals.
"How long does shipping take?"
Please note that - as mentioned before - due to COVID-19, many shipping companies are prioritizing the shipments and receiving of emergency and necessary medical equipment. This could mean that your package maybe withheld with the shipping company for an extended period of time which would lead to longer wait times and delays. We hope you understand, as this is something completely out of our control.
For more details check our shipping information.
"What's your handling procedure?"
Our handling time usually takes about 2-3 business days and then the orders are handed over to our shipping partners. Our shipping times are dependent on where you live in the world.
"What's your return policy?"
If an item isn’t in the desired condition, return it for a refund within 30 days of delivery in the original condition and packaging.
*PLEASE NOTE ALL RETURNS ARE SUBJECT TO A 20% RESTOCKING FEE*
You can choose between a refund in store credit or a refund to your original payment method.
Hbound does not cover the cost for return shipping. As soon as we receive the return from you to our warehouse, we will begin to process the return which will take 2-3 business days.
For more details check our return policy.
"What are your guidelines for a shipping return?"
Our returns team will be able to provide you with the closest location for you to ship the return. We will process your return within 2 business days of us receiving the product.
If you can include a tracking number for the return the package, it will make it easier for us to ensure your return is processed as soon as possible! We do not cover costs for return shipping.
Return time frames depend on how soon you are able to ship the products and when we receive them.
"How can I cancel my order?"
As long as your product has not been submitted for fulfillment by us, we can cancel the order if the notice was made within 24 hours. Post 24 hours, a 10% cancellation fee will be applied. There will be no cancellation fee prior to the 24 hours!
If your order has been shipped, we ask that you follow our return policy in order to get a full refund once you receive your product! This means, we CANNOT cancel your order - it must be refunded.
We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it.
"Where are you located?"
HBOUND operates in many countries around the world. We have multiple warehouses based out of USA, Germany, and Asia.
Our head office is located in Butzbach, Germany.
Please contact us directly to know which address you should ship any returns to, as each customer is associated with the closest fulfillment center to their geographic location.